Services and Programs
The Regional Services Department is responsible for a wide-range of activities designed to improve the quality of life at the community level.
9-1-1 Program
Meeting Emergency Response Challenges
Dealing with life-or-death emergencies is challenging enough. Dealing with them in a region that has large, sparsely populated areas and is experiencing significant growth makes meeting the public’s expectations of fast and accurate emergency services even more difficult. GCRPC’s 9-1-1 program is proud to play a role in meeting these difficult challenges.
9-1-1 Counties
Geographic Information System (GIS)
Public Safety Answering Points are located at:
- Victoria County Sheriff’s Office
- Victoria Police Department
- Victoria Office of Emergency Management
- Yoakum Police Department
- Lavaca County Sheriff’s Office
- Goliad County Sheriff’s Office
- Jackson County Sheriff’s Office
- Gonzales County Sheriff’s Office
- Victoria College Emerging Technology Complex
(for training purposes)
Commission on State Emergency Communications (CSEC)
In 1987, the 70th Texas Legislature created the Commission on State Emergency Communications (CSEC) to administer state 9-1-1 service in those areas where service is provided by Regional Planning Commissions (RPC). CSEC oversees the 9-1-1 activities and allocated funds to the RPCs. For more information about funding of the regional 9-1-1 program and applicable rules see the CSEC website.
Text-to-9-1-1 Now Available
Vision of The Texas NG9-11 System
The Texas NG9-1-1 System will be comprised of interconnected and interoperable NG9-1-1 systems of local, regional, and other emergency services networks. As a “system-of-systems” and “network-of-networks,” the Texas NG9-1-1 System will provide 9-1-1 Entities the choice to connect their PSAPs directly to emergency services networks and utilize NG9-1-1 Core Services (NGCS) provisioned by NG9-1-1 systems deployed by CSEC, the Regional Planning Commissions (RPCs), the Emergency Communications Districts (ECDs) and collaborating 9-1-1 Entities at the local and regional level in Texas. These interconnected NG9-1-1 systems will serve as multiple input points for all 9-1-1 calls in the State of Texas.
Public Safety Emergency Communications ( PSEC) Sub-Committee
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Strategic Plan for Statewide 9-1-1 Service and Next Generation 9-1-1 Master Plan
In November of 2023, the VESTA Router will be upgraded to provide not only the IP routing of the calls, but geospatial (map based) routing as opposed to the traditional tabular routing. GCRPC’s 9-1-1 Program will have complete NextGen911 capabilities by the end of 2023.
You will find much more information and detail in the Commission’s Strategic Plan for Statewide 9-1-1 Service and Next Generation 9-1-1 Master Plan.
On March 1, 2016 CSEC adopted Rule 251.16 (Direct Access to 9-1-1 Service) to implement Kari’s Law
The law states: For a multi-line telephone system that provides outbound dialing, Kari’s Law requires direct access to 9-1-1 service without the caller having to first dial an initial number, digit, prefix or other access number of code before dialing 9-1-1.