Program: GCRPC Aging Department SMS Messaging

1. Program Description

The Golden Crescent Regional Planning Commission — Department of Aging (“GCRPC Aging,” “we,” “us,” or “our”) operates a two-way text-message customer care service (the “Program”) for seniors, caregivers, and family members in the Golden Crescent region. The Program allows you to text our published Aging Department phone number with questions about aging services, programs, or resources, and a staff member will reply.

Participation in the Program is voluntary and is not required to access any GCRPC Aging Department service. All services remain available by phone, email, or in person.

No marketing. No fundraising. No spam. Every message sent through this Program is a direct response to your inquiry or relates to services you have requested. We will never use this channel for advertising, solicitation, or unrelated promotions.

2. Consent & Enrollment

By sending a text message to the GCRPC Aging Department SMS number, you expressly consent to receive text and MMS message replies from our staff at the mobile number you used to contact us. Because this is a two-way customer care service, consent is initiated by you — we do not add phone numbers to our messaging system unless you contact us first.

By texting us, you represent that you are the authorized account holder of the mobile number used, or that you have the account holder’s permission to send and receive messages on that number.

Consent is not a condition of service. You may contact the Aging Department by phone, email, or in person at any time without using SMS.

3. What Messages to Expect

Text messages from GCRPC Aging Department staff may include:

  • Answers to your questions about aging services, benefits, and programs
  • Information about Meals on Wheels, transportation assistance, caregiver support, benefits counseling, and other Area Agency on Aging services
  • Referrals to partner organizations and community resources
  • Scheduling, confirmation, or follow-up on appointments and service requests
  • Replies continuing an ongoing conversation you started

Most messages are written and sent by a real staff member, not by an automated system.

4. Message Frequency

Message frequency depends on your inquiry and how many back-and-forth messages are needed to help you. You may exchange several messages in a single conversation, or go long periods with no messages at all.

Staff make every reasonable effort to reply during regular business hours (Monday–Friday, 8:00 AM – 5:00 PM Central). Messages received outside of business hours, on weekends, or on holidays may be answered on the next business day.

5. How to Opt Out

You may opt out of receiving further messages at any time by replying with any of the following keywords:

  • STOP — Unsubscribe immediately from GCRPC Aging Department messages
  • CANCEL — Cancel further text communications
  • QUIT — Remove your number from the messaging list
  • UNSUBSCRIBE — End all text communications
  • END — Stop all messages

You may receive a single confirmation text acknowledging your opt-out request. After that, no further messages will be sent to your number through this Program. Opting out does not affect any services you are currently receiving and does not affect your ability to contact the Aging Department by phone, email, or in person.

To re-enroll after opting out, simply text the Aging Department number again.

6. Help

At any time, reply HELP or INFO to receive program support details and contact information. You may also reach the Aging Department using the contact information in Section 9 below.

7. Costs & Carrier Information

GCRPC does not charge a fee for the Program. However, message and data rates may apply depending on your mobile carrier and service plan. Standard text and data rates apply to messages you send to us as well as messages we send to you. GCRPC is not responsible for any charges you may incur from your carrier.

The Program is compatible with most major U.S. carriers, including AT&T, Verizon, T-Mobile, Boost, Cricket, MetroPCS, and U.S. Cellular. Delivery times and availability may vary. Carriers are not liable for delayed or undelivered messages.

8. Privacy & Confidentiality

Your mobile phone number and the content of your messages are used solely to respond to your inquiry and, where appropriate, to help coordinate aging services for you. We do not sell, rent, or share your mobile number or the content of your messages with third parties for their marketing purposes.

Because some conversations may involve personal, health, or financial topics, we treat message content with the same care we apply to phone and in-person communications. However, text messaging is not a secure channel. Please do not send sensitive personal information such as Social Security numbers, full dates of birth, banking information, or detailed medical records by text. If sensitive information is needed to assist you, a staff member will arrange a phone call, secure form, or in-person meeting.

We may share limited information with our SMS technology service provider (Twilio) solely as needed to deliver messages. That provider is contractually prohibited from using your data for any other purpose. Opt-out records are retained permanently to ensure your preferences are honored.

For full details on how GCRPC handles personal information, please review our Privacy Policy.

9. Contact & Support

Golden Crescent Regional Planning Commission — Department of Aging
1908 N. Laurent
Victoria, TX 77901
Phone: 361-578-1587
Email: aging@gcrpc.org
Website: gcrpc.org

10. Governing Law & Changes to These Terms

These Terms & Conditions are governed by the laws of the State of Texas. Any disputes arising from the Program shall be resolved in accordance with applicable state and federal law.

GCRPC reserves the right to modify or discontinue the Program at any time. Material changes to these Terms will be posted to this page with an updated “Last Updated” date shown at the top.

Message and data rates may apply. Reply STOP to unsubscribe. Reply HELP for help.

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